FAQs

Believing that businesses should be a force for good, our employee-owned company subscribes to a triple-bottom-line philosophy.

Common Questions

Need answers about electric vehicle chargers/installation/OCPP….? Check out our FAQs. If you can’t find what you’re looking for, sumit your question here.

What is the difference between Level 1, Level 2, and DC fast charging?

Level 1: Uses a regular 120V outlet, slow charging speed. Normally it is for portable charger.
Level 2: Uses a 240V outlet, offering faster charging than Level 1. It alwasy wall mounted design, but also could support with NEMA plug.
DC Fast Charging: Delivers a high-voltage DC current directly to the vehicle’s battery, providing the fastest charging. 400V three phase/480V three phase voltage input. Sometimes, there is 208v single phase voltage input DC charger and also 240v single phase voltage input DC charger.

What is vehicle-to-grid (V2G) charging?

V2G technology allows an EV to return stored energy to the grid, offering potential benefits like grid stabilization and cost savings.

How can I track my EV charging progress?

Many EV chargers come with mobile apps that allow you to track charging status, history, and even control charging remotely. For Home charger, there will be an mobile apps. For Commercial chargers, it always work with OCPP platforms which you could monitor the charger through software backend system or apps.

What is a smart EV charger?

A smart EV charger can be connected to Wi-Fi, allowing you to monitor charging, schedule sessions, and receive updates remotely.

Can I charge multiple EVs at the same time?

Yes, but it depends on the number of charging stations and the available power supply.

What is the lifespan of an EV charger?

Most EV chargers have a lifespan of 10 to 15 years with proper maintenance.

Are there any incentives for installing EV chargers?

Many governments offer rebates, tax credits, or incentives to encourage the installation of EV chargers.

How much does it cost to install an EV charger?

Installation costs vary, but typically range from $500 to $2,000, depending on the complexity of the installation.

Service Questions

Questions related to products itself, installation, technical, configurations, maintenance….

Do EV chargers require maintenance?

EV chargers require minimal maintenance but should be inspected regularly to ensure proper functionality and safety. Cleaning the connectors and checking for wear or damage is recommended.

Can I charge my EV in rain or snow?

Yes, EV chargers are weather-resistant and can be used in rain or snow, but the equipment should be kept dry. Our chargers are IP65/IP66 waterproof and IK10, Operation Temperature is from -30°C to 50°C, Storage temperature is from -40°C~70°C.

What are the most common EV charger issues?

Common issues include tripped circuit breakers, faulty cables, incompatible connectors, and communication errors between the car and charger.

But there are many protections on our chargers like:
OVP(Over Voltage Protection), OCP(Over Current Protection), OTP(Over Temperature Protection), UVP(Under
Voltage Protection), SPD(Surge Protection Detection), Grounding Protection, SCP(Short Circuit Protection), Control Pilot Fault, Relay Welding Detection, CCID Self-test.

How long does it take to charge an EV?

Charging times vary by charger type(the power of your charger), battery capacity, and state of charge, ranging from a few hours to several hours.

For example, 240kw chargers, battery capacity of EV is 60kwh, theoretically the charging time is 60kwh/240kw=0.25 hours(15minutes) if it is fully 100% charged.

Are EV chargers compatible with all electric vehicles?

Most EV chargers are compatible with all EVs, but different countries has different standards and connector type is different for different EV.

United States: Type 1 (J1772) or CCS1/NACS.
Europe: Type 2 or CCS2.
And some countries require GB/T or mixed.

Can I put our logo on the charger?

Yes, we could support white labeling, OEM/ODM service.